We’re Here to Help You Create
Have questions about Seedance 2.5 generation, credit balances, API access, or enterprise volume licensing? Reach our dedicated support engineers directly.
Creator & Technical Support
Prompt troubleshooting, account assistance, rendering inquiries, and credit top-up support.
Enterprise API & Licensing
High-throughput dedicated GPU clusters, SLA guarantees, custom Seedance model fine-tuning.
Billing & Subscription Desk
Invoice downloads, payment inquiries, tier upgrades, and commercial copyright clearance.
Send Us a Direct Message
Fill out the form below and an engineer from the VidFlux support desk will respond shortly.
Frequently Asked Questions
Paid subscription members receive priority queue responses within 2 hours. Free tier tickets are resolved within 24 hours.
Credits are automatically refunded to your account immediately upon any network interruption or render failure.
Visit our API Documentation to generate keys or contact enterprise sales for custom rate limits.
VidFlux adheres strictly to enterprise data security standards. Prompt inputs, reference images, and rendered videos are encrypted in transit and never shared with unauthorized third parties.